legal documentation
This Refund & Cancellation Policy (“Policy”) applies to all services provided by ThePieCraft (“ThePieCraft,” “we,” “us,” or “our”) to clients (“you,” “your,” or “Client”). Because our Services involve customised, time- and labour-intensive work, refunds are limited and subject to the conditions below. By engaging our Services, you accept this Policy.
This Policy covers all marketing, design, technical, media, and consulting services, including but not limited to Performance Marketing, Content Production, Social Media Curation, Conversion Architecture, Brand Authority, and Website Development ("Services").
Unless explicitly stated otherwise in a written Service Agreement signed by both parties, all fees, retainers, and upfront payments made to ThePieCraft are strictly non-refundable. Work begins immediately upon contract execution and payment receipt, incurring non-recoverable resource, staffing, and planning costs.
Monthly retainer fees cover dedicated team capacity, strategy, and execution for the billing cycle. Retainer fees are non-refundable once the billing cycle has commenced.
For milestone-based or fixed-price projects, payments tied to completed and approved milestones are non-refundable. If a project is cancelled mid-milestone, you remain liable for work completed up to the cancellation notice date.
Shoot dates require pre-booking creative personnel, equipment, and studio time. Cancellations made less than 72 hours prior to a scheduled shoot date forfeit 100% of the shoot deposit to cover location, crew, and equipment reservation costs.
ThePieCraft is not responsible for, nor do we manage, refunds for third-party expenses paid directly by you or disbursed on your behalf, including Meta/Google ad spend, domain registrations, hosting fees, software licenses, or external venue/model hire.
To cancel an ongoing service or agreement, you must submit a written cancellation request via email to support@thepiecraftmarketing.com. Cancellation terms (including notice periods, typically 30 days) specified in your individual Service Agreement will apply.
If you believe a billing error occurred or have concerns regarding service delivery, please contact us within 7 days of the invoice date. We evaluate potential credits or adjustments on a case-by-case basis at our sole discretion.
For any questions regarding this Policy, please reach out to: